Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

It is our policy to respect your privacy regarding any information we may collect from you on our website, www.valofinland.com and other websites we own and operate. We ask for personal information only when we truly need it to serve you. We collect it honestly and lawfully, with your knowledge and consent. We also let you know why we are collecting it and how it will be used. Personal information we receive from you may include your first name, last name, phone number, address, email address, credit card information (including card type, number, cardholder name, expiration date, and security code), information about your stay, dates of arrival and departure, special requests, and comments about your service preferences (such as room preferences or use of facilities and other services). At all times, we will inform you of the manner in which we process your personal information. We do not sell personal data to third parties. Personal data may be shared with carefully selected third parties where necessary for the provision of our services, compliance with legal obligations, or where you have provided consent. These parties may include online booking platforms, payment service providers, IT service providers and analytics providers. We only keep the information collected for as long as necessary to provide you with the service you have requested. We protect the information we store to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We do not share personally identifiable information publicly or with third parties, except as required by law. Our website may link to external sites that are not operated by us. Please note that we have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may not be able to provide you with the services you desire. Your use of our website constitutes acceptance of our privacy practices and the way we handle personal information. If you have any questions about how we handle user data and personal information, please feel free to contact us.

 

ONLINE TRAVEL AGENCIES (OTAs)

 

We use various online travel agencies (OTAs), including Tablet Hotels and others, to enable guests to make reservations at our villas. When you make a booking through an OTA, personal data such as your name, contact details, reservation information, and payment-related details are processed in order to manage and confirm your reservation.
OTAs may process personal data partly on our behalf as a data processor and partly as an independent data controller for their own purposes, such as operating their booking platforms, managing contractual relationships, memberships, and marketing communications, in accordance with their respective privacy policies.
As part of these services, personal data may be transferred to and processed in countries outside the European Union or the European Economic Area, including the United States. Where such transfers occur, appropriate safeguards are applied in accordance with applicable data protection laws, such as standard contractual clauses approved by the European Commission.
For further information on how each OTA processes personal data, please refer to their respective privacy notices.

 

 

COOKIES

 

1. What are cookies?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive or mobile device when you visit a website. These pieces of information travel back and forth between the website’s server and your browser. In this way, cookies make it possible to identify a user’s terminal (computer, smartphone, etc.) and present website content in a way that is customized to the user’s preferences. Cookies cannot be used to directly identify an individual.

 

2. Why do we use cookies?

VALO LUXURY RETREATS uses cookies primarily to make your visit to our website as pleasant as possible and to provide you with a great experience. We also use cookies to collect anonymous analytics to improve our website and user experience.

 

3. Cookies used by our website

When you visit our website, we may install a range of cookies in your browser, depending on your preferences. Cookie categories:

  • Information: Some cookies are essential for the functioning of the website.
  • Performance and analysis: We may use cookies to assess the performance of our website, to understand the behavior of our visitors.
  • Functional: We use some cookies to remember certain preferences you make on our website.
  • First party: These cookies are set only by us and ensure the proper functioning of our website or mobile applications and remember your preferences.
  • Third party: Other cookies are placed by a third party with a different domain name (e.g. Google, Facebook, LinkedIn). For details on the use of cookies by third parties, please refer to the cookie policy published on their websites.
  • Marketing: We may use cookies that allow us to create a visitor profile based on your browsing habits in order to tailor the ads shown to your interests.
  • Social Media: Some cookies enable you to share content from our website or mobile application on social media. These are third-party cookies set by social media platforms.

 

4. Managing cookies

You can manage/delete the cookie settings through your browser settings. You are free to delete certain cookies or block their installation on your device. Please note that if you disable cookies completely, our website may not work correctly. Google Analytics: we use Google Analytics to measure how users found us, how they use our website and to improve our website. You can opt-out of Google Analytics by installing an Opt-out Browser Add-on.

4.1. Accepting cookies

On your first visit to our website or mobile application, we will ask you to accept the cookies described above. You can accept our cookies by explicitly clicking “accept” or by continuing to our website or mobile application.

 

5. More information

If you have any questions about this cookie policy, please send us an email at: info@valofinland.com.

 

 

SPECIAL PERSONAL DATA

 

In principle, we do not request any special personal data from you. However, it may be the case that you do provide us with special data. For example, because you tell us your dietary requirements or that you are disabled. This is in connection with access to our location or help. This information helps us to provide you with the best possible service. Whenever possible, this data will be anonymized. In any case, it will be deleted as soon as it is no longer needed.

 

 

UPDATES AND CONTACT

 

This privacy statement may be updated from time to time due to changes in legislation or regulations. If you think that something is missing or wrong with our privacy statement, we would appreciate it if you pass this on via the e-mail address info@valofinland.com. If you have any complaints regarding our handling of your personal information, and you feel your concerns are not adequately addressed, you have the right to file a complaint. You can submit this complaint to the Dutch privacy regulator: the Authority for the Protection of Personal Data. You can read how to submit a complaint at www.autoriteitpersoonsgegevens.nl. Of course we hope the latter is not necessary and that you will enjoy your stay at VALO LUXURY RETREATS without worries.